When importing data from your accounting package into Payt, you may encounter errors. These messages are divided into validation errors and warnings.
- Validation errors (red): block the import of affected invoices or customers. You must resolve these before the data can be processed.
- Warnings (yellow): do not block the import of invoices or customers, but we recommend reviewing and correcting them.
Which warnings can occur and how do I resolve them?
Below are the most common warnings and how to resolve them. Click directly to the relevant warning:
- Probably incorrect SMS or phone number
- VAT number is invalid
Probably incorrect SMS or phone number
- Cause: This message appears when the provided phone number is likely invalid. If an SMS or phone call action is required (e.g. in a debt collection case), the number will not be used.
- Solution: Correct or remove the phone number in your accounting software so that it is no longer submitted to Payt.
Tip: The support article "How does Payt check phone numbers?" explains more about how phone numbers are validated.
VAT number is invalid
- Cause: If a VAT number is provided for your customer, Payt will validate it. If it is not valid, you will see this warning. Note: the VAT number must begin with the country code.
- Solution: Adjust the VAT number in your accounting software.