Reduce the chances of emails not reaching your customers by following optimal mail settings.
When working with Payt, it is important to give Payt permission to send emails from the domain name used in the sender email address.
Check your current settings
You easily check your email settings in Payt. To do so, follow the steps below:
- Open the cogwheel icon at the top right of your screen. This will open the administration settings.
- Choose the 'Email' tab on the left.
- Synchronise both email settings at the bottom - the DMARC policy and the CNAME records.
CNAME records
Email sent from Payt, while using the sender address you set, are sent through our own email provider. A receiving email server sees a difference between the sending server and the domain as an indication that a mail is not trustworthy.
For example: Your sender mail address is administration@example.com. We send an invoice to your customer. Then the domain in the 'From' is example.com and the sending server is paytsoftware.com. In some spam checks, this may be seen as a spam message.
You solve this by adding three CNAME records referring to our mail provider. You add them to the DNS settings of your domain. You can simply copy these CNAME records from your mail settings in Payt.
DMARC policy
DMARC record
A DMARC record provides receiving email servers with instructions on how to handle emails that fail to pass the check. The absence of a DMARC record could be cause to reject emails sent from your domain. A DMARC policy that is too strict may lead to the same result. As an example, a simple DMARC record could look like this:
v=DMARC1; p=none;
You may also designate an email address to receive feedback reports to. You will want to set up a dedicated email address for this as the amount of reports may add up quickly. If you'd like this you could add the following to your DMARC record:
rua=mailto:{ email address };
DMARC alignment
A DMARC check can succeed or fail depending on how well the sender address matches the sending domain. If you have CNAME records set up, that match is good, but not perfect. You could define in your DMARC record how strict the assessment of this match should be. That can be strict or relaxed. If you use these tags, it is important not to set it strict because the DMARC check will always fail. Please set it as follows:
adkim=r; aspf=r;