How do I set up a payment plan?

Read here how to set up a payment plan with your customer.

If you've made an agreement with a customer about a different payment, this can be recorded in Payt with a payment plan. A payment plan can be created on one invoice or case, or across multiple invoices and/or cases.

Creating a payment plan

You can create a payment plan by clicking the 'Schedule' button on the page of the invoice, customer, or case.

This will take you to the screen below where you can choose which invoices or cases you want to include in the payment plan. You can then choose the type of payment arrangement.

• Delayed payment: this postpones the final payment date of the full principal amount once
• Weekly payment
• Monthly payment
• Fixed amount (weekly)
• Fixed amount (monthly)

Choosing the installments

Terms: Set the number of installments. The amount is automatically divided by the number of installments and, if you use iDEAL, each installment amount can be paid with its own iDEAL link.

Payment day: On which day of the month your customer will pay the agreed installment amount at the latest.

Rounding up installment amounts

Do you opt for a weekly or monthly payment, without a fixed amount? Then you can specify how you want to round off the installments. This ensures neater installments, so that only the last installment deviates to accommodate the rounded amount.

• No rounding: The invoice amount is divided by the number of installments; these are not rounded off
• Rounding to whole amounts: The invoice amount is divided by the number of terms. The term amounts are then rounded to whole euros. The difference is caught in the last term
• Relative rounding: The invoice amount is divided by the number of terms. The amounts are then rounded off relatively. The higher the amount; the further we will round off.

Once you have generated the payment plan, you still have the option to edit individual installments manually.

Once the payment plan is created

When you've created your payment plan, the customer will receive an email containing the agreed payment terms. Shortly before the expiry of an agreed payment term, the customer receives a notification that the term is approaching.

What should I do if the payment plan has expired?

Filter on expired payment plans

Invoices and items with an expired payment plan can be found on the administration dashboard, or in your invoice list under the filter 'Attention' -> 'Expired payment plan'.

Notification of completed or expired payment plans

Via 'Administration settings' (the cogwheel icon at the top right), you can go to your 'Notifications' settings. Here, you can specify that a message is sent to your administration when a payment plan has expired.

Closing the payment plan

You can choose to adjust the payment plan or delete the arrangement. When you delete or close the payment plan, the original invoice reminder process will resume.

Letting customers suggest a payment plan

You can choose to let customers propose a payment plan themselves. This gives your customers the option to decide for themselves how they would like to pay. You will then have a filter in your customer overview to approve or reject proposed payment plans.

To set this up, go to your administration settings and open your 'Invoicing' settings on the left.

Go to the 'Payment plan settings' and choose 'Allow payment plan proposals'.