Why is my invoice blocked?

Last updated: April 3, 2025

What does it mean when an invoice is blocked?

When an invoice is blocked, nothing is sent for that invoice: neither the invoice itself nor any reminders. Payt blocks invoices automatically based on different reasons.

Where can I see why the invoice is blocked?

You can easily filter by blocking reason on the Invoices page. Use the filter Reason blocked to view which invoices are affected per reason. You will only see reasons that apply to your invoices.

What blocking reasons are there and how can I resolve them?

Payment plan active

Explanation: The invoice is part of a payment plan. Since reminders are already sent for the plan, the invoice is not reminded separately.
Solution: If the payment plan should remain active, no action is needed. If it should be stopped, end the plan so the invoice can be reminded again.

Customer paused

Explanation: The customer linked to the invoice is paused. Therefore, no invoices or reminders are being sent.
Solution: If the customer should remain paused, do nothing. If not, resume the customer so the invoice can be sent and/or reminded again.

Customer on ignore list

Explanation: The customer has been added to Payt's ignore list after the invoice was imported. As a result, the customer is no longer imported from your accounting package and the invoice is not updated, sent, or reminded.
Solution: If the customer should not be imported, leave them on the ignore list. If they should, remove the customer number from the ignore list.

Email undeliverable

Explanation: An email (invoice or reminder) was sent for the invoice but did not reach the customer. The invoice is blocked until this is resolved.
Solution: The solution depends on the error message; see the article below.

Invoice not sent

Explanation: If the invoice date is over a month ago and the invoice has not yet been sent, it is blocked to prevent (very) old invoices from being sent unintentionally.
Solution: If the invoice should be sent, resume it via the Actions button on the invoice page. If not, no action is needed. You can also credit the invoice in your accounting package.

Reminders paused

Explanation: The customer has been paused for reminders. The invoice is therefore not reminded.
Solution: If reminders should remain paused, do nothing. If reminders should be sent, resume the customer.

Possible booking error

Explanation: For various reasons, the outstanding amount on the invoice appears incorrect. As a precaution, nothing is sent.
Solution: The solution depends on the error message; see the article below.

Equal to or below open minimum amount

Explanation: You've set a minimum open amount below which invoices and (final) reminders should not be sent. The outstanding amount is now equal to or below this minimum, so the invoice is blocked.
Solution: You can either adjust the minimum open amount in your Invoice process settings or credit (the remainder of) the invoice if you no longer wish to send reminders.

Online payment registered

Explanation: If the invoice was paid via the online portal (e.g. iDEAL), Payt already knows it has been paid. However, the invoice cannot be completed until the payment is processed in your accounting package. To avoid sending incorrect reminders, the invoice is blocked.
Solution: Process the online payment in your accounting package.

Direct debit processing

Explanation: The invoice has been submitted for direct debit, but the payment or reversal is not yet known.
Solution: Process the direct debit in your accounting package once it has been paid. Until then, you can leave the message in place.