In Payt, you can configure in advance what should happen when an email cannot be delivered. This ensures that invoices are processed correctly.
Types of email errors
Payt distinguishes between two types of email delivery failures:
- Soft bounce: The email cannot be delivered temporarily, for example, due to a full inbox or a temporary issue with the mail server.
- Hard bounce: The email cannot be delivered permanently, for example, because the email address does not exist or is misspelled. In this case, the email address will be blocked.
Handling undeliverable emails
In the 'Email' tab under your administration settings, you can define how Payt should handle undeliverable emails. There are three options:
- Block the invoice
- The invoice is blocked, and no further actions are taken.
- Send a letter
- The failed invoice step is resent by post.
- Subsequent actions will be retried via email.
- Block the invoice and send a letter
- The failed invoice step is resent by post.
- The invoice is then blocked, preventing further actions.
For both invoices where the invoice is sent by post, you can specify whether this should apply only if the bounced email address was in the 'To' field or also if it was in CC or BCC.