How can I pause or resume an invoice, customer, or debt collection case?
If you need to investigate or correct something in your accounting, it can be useful to pause a file in Payt. While paused, no actions will be taken.
Last updated: April 3, 2025
How do I pause an invoice, customer, or debt collection case?
- Go to the page of the customer, invoice, or debt collection case.
- Click the 'Actions' button in the top right corner.
- Select 'Pause'.
Good to know: when pausing a customer, you can choose between fully pausing or pausing reminders only:
- Fully paused: No communication is sent to the customer automatically.
- Paused for reminders: Invoices are still sent, but reminders are not.
Do you want to pause an invoice that is already part of a collection case? In that case, the invoice can no longer be paused individually. Instead, pause the collection case or the entire customer.
How do I resume the invoice, customer, or debt collection case?
- Go to the page of the customer, invoice, or debt collection case.
- Click the 'Actions' button in the top right corner.
- Select 'Resume'.
Tip: Even if the file is paused, your customer can still pay the invoice and/or any collection costs as usual.