In a case, collection costs and legal interest are charged to the customer. However, these costs are not registered in your bookkeeping system. Therefore, it is necessary to enter them in Payt.
You can register the collection costs and legal interest on the page of the case. Click the 'Actions' at the top of the page, then choose 'Register debt collection and interest costs'. In the following screen you can select the 'Remission' box to waive the collection costs.
Did your customer pay the collection case online via checkinvoices.com? Then these costs are marked as 'Paid' by Payt, since we are sure the collection costs and interest have been paid.
Automation for waiving collection fees
You can choose to automatically waive collection costs and interest when the principal amount of your invoice is paid. Optionally, you can set a delay in the automation of a few days.
This automation is set in the administration settings. Go to the cogwheel icon and search for 'Automations' on the left. Here you activate the automation and, if you wish, choose the number of days after which the collection costs can be waived.
Please note: Setting up this automation means that your case will be completed automatically when the principal sum is paid. The collection costs will not be charged to your customer afterwards.
