Updating the email address in Payt
If an invoice or reminder has not been sent to the correct email address, you must first adjust the customer's email address in your accounting package. At the next import, the address will be adjusted in Payt. You will then see the new email address in the customer details.
Note: Do you use clearing in Payt? Then you can also adjust patient data, such as the email address, in Payt. Read more: How can I adjust patient data in Payt?
Resend invoice or reminder
Then, on the invoice page, click on the three grey dots at the top right of the invoice or reminder you want to resend from the timeline. Click 'Resend email'.
A pop-up will appear with the email address the invoice or reminder will be sent to, so you can verify this is the right email address. If this is correct, you can click on 'Resend email'.
If the invoice is blocked due to an error message related to sending the email, you will need to resume the invoice yourself via the 'Actions' button at the top of the page.
Note: It is not possible to resend bundled reminders. You can only resend the invoice and the most recent reminder.