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How do I set up a new customer hierarchy?

Learn how to manage main customers and sub-customers in Payt.

Last updated: April 3, 2025

The Payt customer portal can be configured to allow a main customer have access to invoices and communications of sub-customers. This can be useful for a parent company that wants to have insight into the invoices of subsidiaries.

Settings

The relationship between the customers, which we call customer hierarchy, can be set by a Payt user with at least full rights to the administration. This can be done via the tab 'Customer portal' on the left-hand side in the administration settings.

How it works

When the main customer opens an invoice file on checkinvoices.com, the invoices of the linked sub-customers will be included in the overview. Only the main customer has access to the invoices of the sub-customers. Any sub-customer visiting checkinvoices.com will not be able to see the invoices of the main customer and each other's invoices.

Restrictions

A main or sub-customer can only be part of one hierarchy.