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Where can I enter my customers’ email address in Business Central?

Here you can read more about the different email fields that Payt retrieves from Microsoft Dynamics (MS) Business Central 365.

Payt can retrieve two types of email addresses via the standard integration with Business Central:

  • A general email address at customer level
  • A general email address at invoice level (an invoice-specific contact person)

Please note: The fields mentioned are standard fields that Payt uses. With the integration to BC365, there are additional options to configure email addresses via a custom OData API route.

General email address at customer level

The general email address that Payt uses to send invoices, messages and reminders is retrieved from the 'E-mail' field on the customer card. You can find this field under the section 'Address & Contact'.

General email address at invoice level

Have you set up a general email address for the customer, but would you like to use different contact details for a specific invoice?

  1. Make sure there is a contact person with the details you want to use at invoice level. If the contact does not yet exist, you can create one.
  2. Select the contact person when creating the invoice.
  3. Payt will prioritise the contact details at invoice level and therefore use different contact details for this invoice than those entered at customer level.