What do the emails and letters of Payt look like?

In this article, you can read more about the communication with your customers via Payt.

Before you start with Payt, it is important to know how the communication with your customers works. Payt sends various emails to your customers. The final reminder is sent both by email and by post. In other cases, the default setting is that a letter is only sent if your customer's mail address is missing or incorrect.

In some languages, such as Dutch, German, or French, it is also relevant to set whether you want to communicate formally or informally with your customers. This influences how your customers are spoken to. In other languages, this will not affect the templates.

From here, you can navigate to the template you are looking for. For invoices on account and direct debit invoices, the invoice sending and first reminder will look different. You will find these templates below.

• Invoices on accounts
  • Invoice sending
  • First and second reminder
  • Final reminder
• Direct debit invoices
  • Invoice sending
  • Reversal reminder
• Cases

Invoices on accounts

We'll show a number of invoices on accounts below.

Invoice sending

First and second reminder

Final reminder

Direct debit invoices

If you're making use of direct debit invoices, we'll use an alternative email template for these, as shown below.

Invoice sending

Reversal reminder

Cases

In the amicable collection phase, emails are also being sent to your customers. Here, we're using the Payt logo and the additional collection costs are mentioned. Below, you'll find an example of an email from the amicable collection phase in Payt.

Can I make changes to the text?

Payt's emails and letters have been drawn up on the basis of extensive research and thus function efficiently. If a change is necessary nevertheless, please consult the service desk for help.