In this article, you can read more about the communication with your customers via Payt.
Before you start with Payt, it is important to know how the communication with your customers works. Payt sends various emails to your customers. The final reminder is sent both by email and by post. In other cases, the default setting is that a letter is only sent if your customer's mail address is missing or incorrect.
Please note: The templates refer to 5,- administration costs and certain invoice amounts. This is based on dummy data. Unless you have activated the module in Payt to set administration fees, this will not be added to your templates.
From here, you can navigate to the template you are looking for:
- Invoices on accounts
- Invoice sending
- First and second reminder
- Final reminder
- Direct debit invoices
- Invoice sending
- Reversal reminder
- Cases
Invoices on accounts
We'll show a number of invoices on accounts below.
Invoice sending
First and second reminder
Final reminder
Direct debit invoices
If you're making use of direct debit invoices, we'll use an alternative email template for these, as shown below.
Invoice sending
Reversal reminder
Cases
In the amicable collection phase, emails are also being sent to your customers. Here, we're using the Payt logo and the additional collection costs are mentioned. Below, you'll find an example of an email from the amicable collection phase in Payt.
Can I make changes to the text?
Payt's emails and letters have been drawn up on the basis of extensive research and thus function efficiently. If a change is necessary nevertheless, please consult the service desk for help.