How does Payt handle outstanding credit notes and invoices for the same customer?
Ensure your debtor management is always up-to-date by allocating credit notes for the correct outstanding invoice as soon as possible.
Have you issued a credit note? If both a credit note and an invoice are outstanding for the same customer, Payt treats these as two separate invoices. This has two consequences.
Payt looks at the balance per invoice. Whether a reminder should be sent is always determined based on the balance of an individual invoice, not on the total customer balance.
The invoice will still be reminded
In Payt, connecting a credit note to an invoice is not done automatically. Therefore, the outstanding invoice will continue to be reminded until the credit note has been allocated against it.
To resolve this, allocate the invoice and credit note against each other as soon as the credit note is created in your accounting software. This ensures only the actual remaining balance is visible in Payt.
No debt collection process is started
As long as a credit note is outstanding for the customer, the debt collection process will not be automatically initiatied. This is intentional, as it is assumed the credit note still needs to be processed, and starting a collection process might otherwise be unjustified.
Would you still like to start an amicable debt collection process, even though the credit note hasn't been allocated yet? You can still start the debt collection case manually.