To work quickly and smoothly with Payt, it is important to keep track of your administration dashboard. Here you will find, among other things, the unread messages that may appear with invoices, customers, or cases. In the overview of the administrations, you can quickly see whether a message still needs to be dealt with.
Handling messages
In your dashboard, click on the notification of invoices, cases, or customers with unread messages to open them up. Open up the message by clicking on the invoice number. On the right-hand side in the timeline, you can choose:
- Mark the message as read. To do this, click on the three grey dots at the top right of the message, and then on 'Mark as read'.
- Reply to the message. To do this, click 'New message' at the top of the timeline.
On the dashboard and in the invoices, business, or customers list, the unread response disappears from the overview, so you can move on to the next unread message.
Note: Is there still a customer with an unread message on your dashboard, but that customer does not have an unread message themselves? Then this customer will have an invoice or collection case that still has an unread message.