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How do I determine which customers are ready for early or crisis signalling?

Based on predefined conditions, customers are prepared for an early or crisis signal. Customers can easily opt out.

What is the difference between an early and a crisis signal?

Early signal The first signal to the municipality. This indicates that there is a payment arrears so that the municipality can initiate debt counselling.
Crisis signal The second signal to the municipality. This indicates that the payment arrears still exist, and you intend to disconnect the customer.

Which conditions can I set for early or crisis signalling?

For both types of signals (early and crisis), you set the conditions separately. Examples of conditions include:

  • The customer must not be paused or paused for reminders.
  • The customer must have an outstanding balance of at least €...
  • The customer has not opted out of early signalling.
  • The customer has not been reported to the municipality in the past six months.
  • The customer has at least two open invoices that have received a final reminder.
  • The customer has no active payment plan.
  • The customer is not a business customer (indicated by a Chamber of Commerce number or as noted in the accounting package).

Note: If you use conditions not listed above, contact the service desk for possibilities.

How do I prevent customers from being prepared for early or crisis signalling?

There are various reasons why customers should not be reported to the municipality. For example, they may not be reported for health reasons or may not want to be reported for privacy reasons.

You must be able to specifically disable early signalling for these customers. In Payt, this can be done in two ways:

  • In the invoice portal: The customer can opt out of early and crisis signalling in the online invoice portal.
  • In Payt: You can also manually opt out a customer for early and crisis signalling:
    • Open the customer page in Payt.
    • Go to 'Customer settings' at the top right.
    • Turn off the toggle 'Early signalling enabled'.