Sometimes a declaration is fully or partially rejected by the health insurer, for example because incorrect information was submitted. In many cases, you can correct the declaration directly in Payt and resubmit it, without using your practice management software.
If the required change cannot be made in Payt, you must first amend the declaration in your practice software and then submit it again to Payt.
When can I resubmit a declaration?
You can resubmit a declaration in the following situations:
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The declaration has been returned by the health insurer with the status ‘Action required’.
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The declaration has already been invoiced. In this case, you must first credit the declaration. After that, you can resubmit it by following the steps below.
What can I edit and resubmit in Payt?
- Treatment date
- Indication of upper/lower dentistry
- Indication for special dentistry
- Kind of special dentistry (preliminary code)
- Surface codes
- Practitioner healthcare provider code
- Tooth element code
- Authorization number
- Patient information (date of birth, insurance number)
- Health insurer (UZOVI code)
- Tooth element code
Note: Any details not listed above cannot be amended in Payt. For example, the treatment code or the patient. These changes must be made in your practice software before the declaration can be resubmitted via Payt.
How do I resubmit a declaration?
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Open the declaration you want to resubmit.
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Has part of the declaration already been reimbursed by the health insurer? If so, you must first invoice those lines. If you also want to resubmit those lines with corrected details, you can credit them again immediately after invoicing.
- In the top right-hand corner, click ‘Actions’ and select ‘Resubmit declaration’.
- Select the lines you want to resubmit and continue.
- Make the necessary changes.
- Click ‘Resubmit’ to send the declaration again to the health insurer.