Find an explanation of several validation/import errors here.
There are several validation errors you may encounter during import. Below you can read what the error messages mean and how to solve them. Still can't solve them? Please contact the service desk for help.
'Due date'
With this error message, the invoice date and/or due date must be adjusted in your accounting package. For invoices that have already been loaded, these dates can no longer be changed.
'Address details incomplete'
The message 'Address details are incomplete' means that you need to change and/or complete certain address details in your accounting package. The error message tells you what is incomplete or incorrect, so that you can adjust it.
Is the address abroad? Then it is important that the country code is correct. We use the ISO Alpha-2 codees for this. Please note: if it concerns an address with a postal code abroad, the correct country code must also be stated.
'Customer code or invoice number must be unique'
To keep records as orderly as possible, it is important that the customer code is unique. There are a number of other actions you can take yourself to find out where the error lies in a duplicate customer code or invoice number. Causes could be:
- Renumbered debtors that have not yet been renumbered in Payt
- A change in accounting that has altered the underlying ID
- Invoice numbers that are reused
- You can adjust the data in your accounting package. A subsequent import will include the correct data.