How do I find my online payments?

Here we explain more about the statuses of online payments.

Last updated: November 1, 2023

The 'Online payments' tab will show all online payments that have been made through the customer portal. We have divided these payments into different statuses.

Processed - The online payment has been processed in your accounts
To process - The online payment has not yet been processed in your accounts

In addition, there are the following statuses that mainly apply to direct debit transactions:

Pending - The direct debit transaction has not yet been executed or the bank has not yet returned the status
Suspended - The direct debit transaction has not been executed

The other filters on this page allow you to filter by specific payment types.